Get in Touch With Us
Thank you for visiting. Whether you have a question, a suggestion or a concern, we would like to hear from you. This page explains the best way to reach us, what to include in your message and what you can expect once you have written.
How to Reach Us
The quickest way to contact our team is by email. Please write to [email protected] and a member of the team will read your message personally. We do not use automated chat replies, so every email is handled by a real person.
What You Can Write to Us About
People get in touch for many different reasons. Some of the most common include:
- Corrections: if you spot something on the site that looks out of date or unclear, let us know which page it is on and what you think has changed.
- Questions about our content: if an explanation did not make sense, tell us which part was confusing and we will try to make it clearer.
- Feedback and ideas: suggestions for new topics or ways to improve the site are always welcome.
- Partnership or business enquiries: please give a short summary of what you have in mind so we can pass it to the right person.
Helping Us Help You
A few simple details make it much easier for us to give you a useful answer. Please include a clear subject line, the web address of any page you are referring to, and as much relevant detail as you feel comfortable sharing. Screenshots can also be helpful. There is no need to send personal documents or financial information, and we will never ask you for passwords or bank details.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always do our best to get back to you. If your message is about an urgent correction, mentioning that in your subject line helps us prioritise it.
Your Information
Any details you share with us are used only to respond to your enquiry. You can read more about how we store and protect personal information in our Privacy Policy. For the rules that apply when using this website, including how our content may be shared, please see our Terms of Use.
A Final Note
We are an information website and cannot settle personal disputes with outside businesses or offer individual financial advice. If you are dealing with a personal difficulty, please consider speaking to a qualified, independent support service. For everything else, we look forward to hearing from you.